FALIM Group’s quality policy is defined as follows:

• Our services must constantly fulfill customers’ requirements and make business sense for our company.
• The most important objective and obligation for all employees is the consistent improvement of our services.
• We summarize all our services under our philosophy and seal of quality ‘SERVICE WITH DEDICATION’.
• We safeguard keeping to customer requirements inter-alia by employing a business management system in accordance with ISO norm 9001 and by constant checking on the implementation of the policy on the part of the management.
• Each member of staff is aware of his or her exact duties and responsibilities for fulfilling the quality standard demanded.
• Overseas subsidiaries, partners, agents and sub-contractors all make an important contribution to the attainment of our quality standard and as far as possible are integrated into our business management model.